ORPI: Large-Scale Compliance Management Powered by Witik

Orpi, a major player in the French real estate sector, was facing significant challenges in request management and data protection compliance.

Their existing system—based on a dedicated email inbox—was inefficient and unable to effectively handle data protection requests. In addition, the growing volume of requests coming from Saymine*, a digital intermediary, required a more robust solution.

*Saymine is a tool that scans email inboxes to identify which companies are contacting you, and allows users to automate data deletion requests.

Streamlined Request Management and Increased Traceability

With Witik’s help, Orpi implemented a fully digitalized process for handling data subject requests. A dedicated workflow was created, involving key stakeholders such as the DPO, marketing department, and IT team. This enabled the centralization of all requests into a single communication channel and ensured full traceability through automatic logging of actions and interactions. Every step in the request-handling process is recorded, making it easier to monitor progress and stay compliant with regulatory requirements.

Partnership with Saymine and API Integration

Orpi also formed a partnership with Saymine, allowing for seamless integration of incoming requests from the platform via API. This eliminated the need for manual data entry, reducing repetitive tasks and minimizing errors. As a partner, Orpi also benefited from preferential pricing, strengthening their collaboration with Witik and their commitment to efficient request management.

Risk Reduction and Improved Efficiency

The solution provided by Witik led to several key outcomes for Orpi. First, they saved a considerable amount of time—equivalent to 25 full days of manual data entry per year.

This allowed teams to focus more on advancing their GDPR compliance efforts. Additionally, the automatic traceability of actions and communications significantly reduced financial and reputational risks for Orpi. Teams were also more engaged, thanks to user-friendly workflows and an intuitive interface, supported by chat-based assistance.

Client Satisfaction and a Long-Term Partnership

Fully satisfied with Witik’s request management module, Orpi chose to extend its partnership by subscribing to Witik’s full Data Protection offering. They particularly appreciated Witik’s agility in meeting specific needs and its commitment to continuous product improvement. The responsive, proactive, and attentive customer service also played a key role in Orpi’s overall satisfaction.

Orpi has successfully optimized its request handling and strengthened its data protection compliance. The simplification of processes, enhanced traceability, and integration with Saymine have enabled Orpi to gain efficiency, reduce risks, and focus on their core objectives.